PRIVACY GUIDELINES

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order. By using our website, you agree to the practices described below.

Contact: [email protected]

1) Information We Collect

A) Information you provide to us

When you place an order, contact us, or subscribe, you may provide:

  • Full name

  • Email address

  • Phone number (if provided)

  • Shipping and billing address

  • Order notes or messages you send to support

B) Payment information

We do not store your full payment credentials. Payments are processed through:

  • PayPal

  • Stripe (card payments)

These providers handle card numbers and sensitive payment data according to their own policies.

C) Automatically collected information (website usage)

When you browse our site, we may collect:

  • Device type, browser type

  • IP address (approximate location)

  • Pages visited, time spent, clicks

  • Referring/exit pages

  • Basic diagnostics for site performance and security

2) How We Use Your Information

We use your information to:

  • Process and fulfill orders (packing, shipping, delivery updates)

  • Send order confirmations, tracking updates, and service emails

  • Provide customer support and resolve disputes

  • Prevent fraud and protect site security

  • Improve website performance and shopping experience

  • Send marketing emails only if you opt in (you can unsubscribe anytime)

3) When We Share Your Information

We do not sell or rent your personal data to marketers.

We may share limited information only when necessary with:

  • Payment processors (PayPal, Stripe) to complete transactions

  • Shipping carriers to deliver your order (name, address, phone if needed)

  • Service providers that help operate the website (hosting, analytics, security tools), under confidentiality/safety standards

  • Legal authorities if required to comply with law, protect rights, prevent fraud, or respond to lawful requests

4) Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Keep your cart and checkout working correctly

  • Remember preferences (language, session, login)

  • Understand site traffic and performance (analytics)

  • Help detect abuse, bot traffic, and security threats

You can disable cookies in your browser settings, but some features (cart/checkout) may not work properly.

5) Email & Marketing Preferences

  • You may receive essential emails related to your order (confirmation, shipping updates). These are not marketing.

  • Marketing emails are sent only if you subscribe/opt in.

  • You can unsubscribe anytime using the link in the email.

6) Data Retention

We keep personal information only as long as needed to:

  • Complete your order and provide support

  • Maintain records for business operations and legal compliance

  • Prevent fraud and handle disputes

When data is no longer needed, we delete or anonymize it where feasible.

7) Data Security

We use reasonable security measures to protect your information, including secure checkout and standard protections on our systems. However, no method of transmission or storage is 100% secure.

You are also responsible for protecting your account credentials if you create an account.

8) Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of certain data (when legally allowed)

  • Opt out of marketing communications

To make a request, email us at [email protected].

9) Children’s Privacy

Our website is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website means you accept the updated policy.

Contact Us

For privacy questions or requests, contact:
[email protected]